FAQ and One-Stop Shop

One-Stop Shop


Academic Advising

Academic Advising is located in Herzberg – 117 (H-117)

You can reach us by:

  • Using Quick Advising services in H-117Monday to Friday: 1:15 to 3:30 p.m.NO APPOINTMENT NEEDED, A GREAT WAY TO ASK A FEW QUESTIONS!
  • Booking an appointment via the ACADEMIC ADVISOR APPOINTMENT MODULE on OMNIVOX.
  • Sending your questions by MIO: Academic Advising.
Academic Success Centre (ASC)

(MIO: Academic success), email: academicsuccesscentre@johnabbott.qc.ca (follow us on Facebook, Instagram and Twitter) for essay writing support for college papers, ELL (English Language Learner) support along with peer tutoring on many of the college’s current subjects. Also, the ASC offers many types of workshops to help develop strong study skills. Our resources are available on TEAMS and on campus.

Tutoring Help

Centre / Lab

  • Drop-in and online tutoring for all subjects and tutoring for English Second Language students (ELL)
  • Study skills workshops, staff appointments

  • H-139
  • L-024
Hours of Operation

Mon to Fri
8:30 a.m. – 4:30 p.m.

Access Centre

For students who have a specific diagnosis and/or medical condition and require accommodations, please contact the Access Centre by MIO: Access Centre or by email: access.centre@johnabbott.qc.ca.

Campus Store

The Campus Store is the location for official John Abbott College books, course packs, stationary supplies, and merchandise. These items can be purchased in-store at SH-147 or online at https://jac.bookware3000.ca/. Pick-up and delivery options are available.

Casgrain Sports Centre

The Casgrain Sports Centre is home to the John Abbott gymnasiums, weight rooms, dance studio, pool and squash courts.

During weekdays, free access is offered to staff and students when facilities are not in use by the Physical Education department. For the exact daytime schedule or for additional information, present yourself to the Sports Centre counter or contact us at: sportscentre@johnabbott.qc.ca.

During weeknights and weekends, discounted access fees are offered to staff and students ($5.00 for daily access, 50% off yearly memberships). For more information about our operations outside of school hours, please visit:

Centre d'aide en Français (CAF)

If you need help with writing, reading and speaking in French, come and see us with or without an appointment in the Library, room  L-025.

Weekly appointment available.


The Psychological and Career Counselling Service, located in H-138, offers both in-person and virtual appointments.  For more information and to request services, please send a MIO to General Counselling. Please refer to the following online and social media platforms for the weekly schedule of our drop-in times: Omnivox Community titled Counselling Service – Resources for Students, Facebook: Counselling services-John Abbott College, Instagram:@johnabbottcounselling.

Our Omnivox community, Counselling Service-Resources for Students provide a list of crisis services and helplines, as well as resources to help you practice good self-care.

For questions or inquiries: MIO: General Counselling, email: Counselling@johnabbott.qc.ca or call: 514-457-6610 ext. 5292

Our new Peer Support Program offers students the opportunity to receive support from fellow John Abbott students trained in active listening. For more information about our Peer Support Program or to access the service, please send a MIO to Peer Support.

To sign up for one of our 4-week Career Exploration Workshops, MIO: Career Exploration Workshop and we will provide workshop dates and registration information. Workshops run throughout the semester; the workshop fee is $25.

The Sexual Assault Resource Team (SART) provides information, support and referrals to anyone affected by sexual violence in the John Abbott Community. To contact SART, MIO: SART; email: sart@johnabbott.qc.ca; or call SART help line: 514-457-6610 ext. 5555.

Harassment Resource Persons are available to provide support to the John Abbott Community in situations of psychological harassment, abuse of power, and/or violence.
To reach out, MIO: Harassment Resource People, email: harassment.resource@johnabbott.qc.ca; or call the Harassment Support Line: 514-457-6610, ext. 5577.

GuardMe Student Support Program provides John Abbott College students with real-time and appointment-based confidential support, anytime of the day or night from anywhere in the world!
Get matched with a counsellor that speaks your language, is from your culture, or has a shared experience for any school, health, or general life concern at no cost to you. Real-time support is available via telephone and chat. Appointment-based support is available over the phone, via video and in-person.

Through our free Telus Health Student Support app, access a wide variety of multilingual self-help resources, including articles, videos and assessment tools.

There are a number of ways to learn more and connect.

Mentorship Program for BIPOC students – COMING SOON

Additional resources and helplines: Our Omnivox community, Counselling Service-Resources for Students provide a list of crisis services and helplines, as well as resources to help you practice good self-care.

For questions or inquiries: MIO: General Counselling, email: Counselling@johnabbott.qc.ca or call: 514-457-6610 ext. 5292

Financial Assistance

*See JAC Portal for online applications for Scholarships and Bursaries

First Year College Experience office (FYCE)

First year students who are struggling with their course load or have other academic questions are invited to send an MIO to First Year College Experience.

Food Pantry

Contact MIO: Financial Assistance

Health and Wellness Centre

Appointments are available with either the school nurse(s) or doctor(s) for all JAC students. All requests for an appointment must be done via email to healthandwellness@johnabbott.qc.ca or by MIO to Health and Wellness. Once we hear from you, we will determine the best way to offer you services, either remotely or in person.

Indigenous Student Resource Centre

Contact Sabrina by email sabrina.fyfe@johnabbott.qc.ca

IT tech. for Password, Moodle or TEAMS Issues

Issues related to Passwords, your Office.com account, Microsoft TEAMS, Moodle or downloading software, students can send an email to: itsupport@johnabbott.qc.ca or go to the Microsoft Team called Student Peer Online Support Group (Within Teams, click on “Join or create team” and either click directly on “Student Peer Online Support Group” if you see it there or use the “Search teams” search bar in the top right and enter the team name if you don’t see it in your group of Teams).

Language Resource Centre

The Language Resource Centre is a quiet study area for students taking a language course at the College. Students have access to 33 networked computers, many in study cubicles, headsets with recording function and multilingual keyboards formatted for all the language course material and more.

The study area is located in Penfield-006 and is beside the 2 multi-media computer language labs (P-008 & P-022).

Resources include:

  • All of the course material used in the computer language labs is available in the study area on the student computers.
  • Audio-visual programs for French, Spanish, Italian, German and Mandarin with course texts and answers for improving comprehension and grammar skills.
  • Interactive computer programs to develop reading, writing, speaking and comprehension skills.
  • Internet-based language programs allowing students to study anywhere, anytime by purchasing a 4-month license for a nominal fee.
  • The Antidote computer program combines grammar, spellcheck, dictionary and guides that correct as you write.
  • Pronunciation Power 1 & 2 has interactive lessons and exercises to hear and produce the 52 sounds of English.
  • The Acting with an accent audio program is available to Theatre students to perfect their stage voice.
  • A variety of dictionaries for reference or to borrow with a JAC id card.
  • A group study room.

For more information join the Language Resource Centre community on My JAC Portal

Email: langlab@johnabbott.qc.ca

514.457.6610 extension 5501

Online Library media services

This guide is to help John Abbott College students and faculty access and use the resources available to them through the Library. All these resources are accessible from off-campus. Library Electronic Resources Guide

**if you need additional help, please do not hesitate to email the Library Reference Services at library.ref@johnabbott.qc.ca

Registrar’s Office

The Registrar’s Office is open from 8:00 a.m. – 4:30 p.m., Monday-Friday. You can also reach us by email or MIO:

  1. For general questions and questions about transcripts or letters of attendance: reception@johnabbott.qc.ca, (MIO Registrar’s Office)
  2. For Admissions questions: admissions@johnabbott.qc.ca, (MIO Admissions Office)
  3. For Student Records: rorecords@johnabbott.qc.ca 
  4. For Scheduling and Registration: registration@johnabbott.qc.ca,
  5. For information on authorized absences: authorized.absence@johnabbott.qc.ca
  6. For graduation and diploma inquiries: gradeval@johnabbott.qc.ca
Residence-Stewart apartments service

Contact Roxanne Dupuis: jac.housing@johnabbott.qc.ca

Room reservation for educational activities - NOT AVAILABLE AT THIS TIME
  • For Students: please follow this link – http://johnabbott.qc.ca/onsite-reservation/ – Not available at this time 
  • For Faculty and Staff: please follow this link – http://johnabbott.qc.ca/supervised-educational-activities-room-booking/ – Not available at this time 

Do you have an idea for a project or a business that you would like to make a reality? Join the Sandbox Challenge for the Winter 2023 semester. Please contact Shannon.Coulter-low@johnabbott.qc.ca or MIO Sandbox for more information about this extra-curricular program.

Sports and Recreation

Student should contact Sunil Ramgulam or Shawn Malcolm by MIO or email: sunil.ramgulam@johnabbott.qc.ca or shawn.malcolm@johnabbott.qc.ca to stay updated:

  • On RSEQ decisions/guidelines for practices/tryouts and games.
  • Our student athlete academic supports programs; Study Hall, Islanders Thriving in Action (Isles TiA) and Academic Coaching Excellence (ACE). We also offer in-person and remote support via TEAMS.
  • Intramural opportunities
Stewart Cafeteria, JAC Bistro & Oval Coffee House

Cafeteria: OPEN
JAC Bistro: OPEN
Oval Coffee House: OPEN

Student Activities

Offers a variety of engaging in-person and virtual activities and events: – You can email: studentactivities@johnabbott.qc.ca or MIO: Student Activities to ask any general questions on- Clubs

  • College ID Cards
  • Mini Courses
  • New Student Orientation
  • Reduced Fare for OPUS Cards
  • An idea for an activity you would like to propose or help organize
Student Diversity & Inclusion Office
Student Employment Centre (SEC)

Please contact Lindsay Baxter; employmentcentre@johnabbott.qc.ca

CV information; Carrefour Jeunesse emploi Ouest de l’Ile offers online services : https://www.cjeouestile.qc.ca/

Student Union (SUJAC)
Student Work / Study Spaces

Some of the following areas are accessible to students to do individual work:

  • Library (head-sets on loan at Media Services, L-204)
  • Agora (unless otherwise booked)
  • AME Atrium

Learn about sustainability and help to make our school a greener place. Participate in events, working groups, or JAC’s “Green Team”. JAC Sustainability is located in H-163. Contact sustainability@johnabbott.qc.ca or MIO Shannon Coulter-Low for more information. You can also follow us on Instagram at @sustainablejac to learn about upcoming activities and opportunities.


This guide can help you self-assess your readiness for college success. You can keep these resources for reference to help you along your way. By consulting each section, you will have the opportunity to reflect, learn new strategies, find helpful information, and get an overview of your college’s resources. Do not hesitate to reach out to access services and resources to get more support. Follow this link to access the Survival Guide

Tutoring Help and Study Centres

Tutoring Help and On-Campus Study Locations

Looking for a place to study where you can find computers, reference materials or possibly a free tutor? Check out one of the many tutoring and/or study centres in the College! Tutors can help you with homework, prepare for tests, as well as pass on study tips and strategies.

Tutoring Help

Centre / Lab


Hours of Operation

Academic Success Centre

  • Drop-in and online tutoring for all subjects and tutoring for English Language Learners (ELL)
  • Study skills workshops, staff appointments
  • H-139
  • L-024

Mon to Fri
8:30 a.m. – 4:30 p.m.

Writing Centre

  • Open weeks 2-4 on a partial schedule; week 5 – Grand Opening with all 60 tutors available;
  • Reading and writing tutoring services for ANY courses;
  • Free PEER tutoring with 60 tutors available as of Feb. 19;
  • In-Person Tutoring Services: drop in L-023 or book an appointment through the Bookings app;
  • Online Tutoring: make an appointment through our Bookings app;
  • Weekly Tutoring Sessions: contact Anna Lepine.
  • Tutors available for in-classroom workshops/tutorials on writing skills and formatting: contact Anna Lepine.
  • Online platform: http://bit.ly/jacwritingcentre
  • Library basement
  • Writing Centre

Mon to Thu
8:30 a.m. – 4:30 p.m.

8:30 a.m. – 2:30 p.m.

CAF (Centre d’aide en français)

  • Help with reading, writing, and speaking French with a tutor
  • Weekly appointments available only for French as a second language: bit.ly/JAC-CAF
  • Workshops also available during the second half of the semesterTo receive help, you must complete the form available in CAF community and send it to caf@johnabbott.qc.ca
  • L-025

Mon to Fri
9:00 a.m. – 5:00 p.m.

Chemistry Tutoring centre

  • Drop in tutoring: CHEM 001, 003, NYA, NYB.
  • Solution and other reference manuals.
  • AME-418

See schedule posted on the door

Math Help Centre

  • Drop-in Centre staffed by teachers for all levels of Math
  • H-216

Mon to Fri
8:30 a.m. – 3:30 p.m.

Physics Tutoring centre

  • Drop in tutoring or by appointment at bit.ly/JACphysics
  • Reference materials for Physics
  • AME-219

Mon to Fri
8:30 a.m. – 5:30 p.m.
See schedule in AME-219 (or bit.ly/physics-schedule)

Business Learning Centre

  • Help available for Excel, Word, PowerPoint, etc. in Business Management courses and general support
  • HO-212

Mon to Fri
8:00 a.m. – 11:30 a.m.  Students can also make an appt with Pamela Conner by MIO if needed

Social Science

  • For tutoring, contact Marc Cousineau or Vanessa Harrar (H-242)
  • Help available for Quantitative & Research Methods
  • Computers and technical assistance available
  • H-431 – Marc & Student Tutors
  • H- 242 – Vanessa

Mon to Fri
8:30 a.m. – 4:30 p.m.

STEM Lounge (study & tutoring space)

  • Students are encouraged to bring friends to study with, and to take advantage of the tutors and faculty on staff should they need assistance with any of their Science or Math courses. Bring a mug for a coffee or tea as well!
  • AME-120

11:30 AM – 1:00 PM until May 6th (closed, April 1st and 8th)
3:30 PM – 5:30 PM until May 9th

Study Centres

Centre / Lab


Hours of Operation

Academic Success Centre

  • H-139
  • L-024

Mon to Fri
8:30 a.m. – 4:30 p.m.

Language Resource Centre

  • Study area with computers and reference materials to develop language skills in French, Spanish, Italian, German, Mandarin and English
  • P-006

Mon to Thurs
8:30 a.m. – 5:30 p.m.

8:30 a.m. – 4:00 p.m.
(Student Language Lab)

Math Study Area

  • Room for approx. 50 students to study or do Math homework near their teachers’ offices. Computers are available.
  • Books, solution manuals and calculators may be borrowed Mon to Fri 10:00 a.m. to 2:30 p.m.
  • H-200A

Mon to Fri
8:00 a.m. – 5:30 p.m.

Biology Learning Centre

  • A study area with computers, textbooks, slides, anatomical models and answer keys for loan
  • AME-318

Mon to Fri
8:30 a.m. – 4:30 p.m.

Chemistry Study Area

  • Solution and other reference manuals
  • AME-418

Mon to Fri
8:00 a.m. – 6:00 p.m.

Nursing Learning Center

  • Quiet study area with computers and textbooks
  • AME-528

Mon to Fri
7:00 a.m. – 7:00 p.m.

Physics Study Area

  • Reference materials for Physics
  • AME-219

Mon to Fri
8:30 a.m. – 5:30 p.m.

Business Learning Centre

  • Computers available.
  • HO-212

Open daily at 8:00 AM.
Closing time TBD

Psychology Learning Centre

  • A quiet study area with computers
  • H-240

Mon to Fri
8:00 a.m. – 6:00 p.m.

Social Science (Drop-In Lab)

  • Computers and technical assistance available
  • H-431

Mon to Fri
8:30 a.m. – 6:00 p.m.

Bio-Pharmaceutical Technology

  • AME-134

Mon to Fri
8:30 a.m. – 5:00 p.m
(Occupied for lectures and theoretical labs on weekly basis)

Paramedic Care

  • A quiet study area
  • AME-614

See schedule posted on door

Multipurpose computer labs

  • Computer and Internet service
  • P-306
  • P-308

Mon to Fri
8:00 a.m. – 8:00 p.m.
when not in use by classes


  • Study areas (open space) on the first and second floors and basement;
  • Study rooms (enclosed) available for loan by students;
  • Compute lab on the 3rd floor of the library
  • JAC Library

Mon to Thu
8:00 a.m. – 6:00 p.m.

8:00 a.m. – 4:00 p.m.

Updated 2024-03

Writing Centre

The Writing Centre is offering in-person tutoring in their new location in the library basement (L-023) M-Th 08:30-16:30 and Fridays 08:30-14:30. Students can drop in L-023 or book an appointment using the Bookings app on Teams.

They also have a few tutoring slots during the week for online tutoring. Students should join the Writing Centre Team page using the link here

Both the in-person and online schedules are posted under the “files” tab on the team page.

Students can drop-in and leave a message on the general page when a tutor is on shift or they could book an appointment using the Bookings app.

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