ITIL for I.T. Service Management ® 2011

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Course Title ITIL
Course Number 900-016-EQ
Platform N/A
Duration 25 hours
Emploi-Québec fee (taxes incl.)
$50
General Public fee (taxes incl.)
$588.10
Schedule Saturday & Sunday
9 a.m. to 4 p.m.
Lunch 45 minutes
Dates May 27, 28, June 10, 11
Prerequisites 6 months working with/or in the IT industry
Target Audience Those who work with/ or in the IT industry, want to achieve ITIL Foundation Certification and want to learn best practices for IT Service Management through ITIL training.
Instructor Jerôme Poulin
Location Brittain Hall – Bh-211

NB: This is a non-credit course. Certificate provided for all participants who have completed 80% of course hours.

The following textbook is mandatory – please purchase it prior to the start of the course:

Passing Your ITIL Foundation Exam: 2011 Edition Paperback – Feb 1 2012


Course Description:

The ITIL® 2011 Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL®. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service. Students who have attended this course are suitably prepared to take the associated ITIL® Foundation certification test.

Topics Covered in this Course

  • Identify the principles and concepts of IT Service Management based on ITIL®.
  • Identify the best practices of implementing ITIL in an organization.
  • Define the terminology used in ITIL®
  • Identify the core concepts and definitions used in the Service Lifecycle.
  • Define the roles, processes, and components within key areas of IT Service Management based on ITIL®
  • Define Service Strategy concepts and processes
  • Define Service Design concepts and processes
  • Define Service Operations concepts and processes
  • Define Service Transition concepts and processes
  • Define Continual Service Improvement concepts and processes
  • Prepare to take the ITIL® 2011 Foundation Certification exam
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